Spares & Fittings
Welcome to our spares shop! Here you'll be able to buy the correct fixtures and fittings for all of our products. Alternatively if a product has broken in its warranty period or has arrived broken you can speak to dedicated customer service team!
Our Customer Service Values
Here at Kinder Valley our customers are our upmost priority, take a quick look at our customer service values below!
Respect
Proactivity
Knowledge
Reliability
Efficiency
Gratitude
Customer Testimonials ★★★★★
There was a defect with the Moses basket I ordered and the customer service I received from Nina was outstanding. I received quick and thorough responses to my queries and she helped to resolve my issue to my satisfaction. I highly recommend Kinder Valley. Thank you. – Rhianwen
Customer Testimonials ★★★★★
As a service we often need to purchase supplies in for families in need. I am thankful of found your direct site, rather than purchasing from an another online supplier which was asking for a vast amount for postage on each unit! I will be purchasing direct in future. thanks. – Flying Start Charity
Customer Testimonials ★★★★★
I did leave a bad review, but today this company has changed my mind. Especially Nina, she has helped and responded to me all morning, even changing my order last minute due to me getting it wrong. Cannot fault this company at all. Thank you so much. -Cherie
Our beloved brand
At Kinder Valley, we are committed to providing outstanding customer service that exceeds expectations. Our values shape our interactions and define our commitment to our customers. By embracing these values, we aim to create meaningful connections with our customers, foster loyalty, and consistently exceed their expectations
Love from the Kinder Valley Team
Help Center
Have you got a problem with one of our products? Do you need help? Simply follow the below steps to get in touch with our customer service team today!
Contact Us
To contact us simply email us on Sales@kinder-valley.com or alternatively you can Phone
Getting Ready
Upon emailing please send us your order confirmation email and order number.
Provide Evidence
Once we have acknowledged your query we will then ask you to send pictures of the issue/ product in question.
Resolution
We aim to meet all of our customers need to the highest of standards and 99% of all customers queries are resolved.
Brand New Super Mario Bedding!
Check out our new Nintendo Super Mario single bedding sets!
Show Me More
NEW Snoozie Bedside Crib
Check out our brand new Snoozie Bedside Crib! Available in 4 different colours that are perfect for any new or existing nursery!
Regularly Asked Questions
Take a look at some of our most regularly asked questions below!
